Consumers Law

Overview

Consumer protection in Indonesia is governed by Law Number 8 of 1999 concerning Consumer Protection and related implementing regulations. Businesses providing goods or services must comply with obligations relating to product safety, labeling accuracy, advertising standards, warranty provisions, and fair contractual practices.

With the rapid expansion of e-commerce and digital platforms, consumer disputes have become increasingly complex, involving online transactions, misleading advertisements, defective products, and service failures. Non-compliance may result in administrative sanctions, civil liability, reputational damage, and proceedings before the Consumer Dispute Settlement Agency (BPSK) or general courts.

Luthfi Yazid DHH Law Firm provides legal advisory and dispute resolution services to corporations, manufacturers, distributors, and service providers in navigating Indonesia’s consumer protection framework.

How We Can Help

• Advising on compliance with consumer protection regulations.
• Reviewing product labeling, warranties, and marketing materials.
• Drafting consumer agreements and standard terms and conditions.
• Representing clients in disputes before BPSK and general courts.
• Assisting in product liability claims and recall matters.
• Advising digital platform operators on e-commerce compliance requirements.

Our Approach

We emphasize preventive compliance strategies to reduce exposure to consumer disputes. When litigation arises, we provide firm and strategic representation aimed at protecting commercial interests while maintaining regulatory integrity.